How long will my order take?
Providing payment has been received your order will take one working day to process and in most cases will be shipped within 1 – 2 days after payment receipt. Once posted it typically takes around 3 days for your product to arrive, however this depends on your location. We can give you an arrival estimate once we have your postcode if you would like. Our preference is to use Fastway Couriers to deliver your items, however this is not always the case depending on circumstances.
Are you in Australia?
Yes, we are an Australian company located near Ballarat, Victoria. We do not drop ship ensuring you know who your products are coming from. Our stock is stored in clean, weather proof storage in Australia.
My Cotton Ball String Lights have dents, what should I do?
The materials used to make the Cotton Ball String Lights mean that the balls will sometimes have dents or become dented – this is normal. If you have a ball that has dents, gently hold the ball in one hand. With the other hand gently coax the dent out with a sewing needle. Insert the needle inside the dent and manoeuvre it around to pop the dent out. You may need to re-position the needle a few times to get the dent to fully extend back to normal.
Please do not remove the cotton ball from the string lights – this is likely to damage the cotton ball and cause it to drop off the string light in future.
Do you have a showroom?
Unfortunately no. At this stage Qwerki does not have a permanent showroom or shopfront, however you may get to see us at pop up events in shopping centres, markets and special events around Australia.
Do you offer Bulk purchase or wholesale?
Yes, we will always try to accommodate bulk or wholesale purchases, please send us an email with your requirements or give us a call on 0432 229 923